The British Library
Following a competitive tender Litmus were successfully awarded a 2-year contract to support the scoping, planning, procurement and implementation of the Library’s new catering contract that would embrace the library’s 2020 vision.
The existing catering operation was split over 2 sites, St. Pancras and Boston Spa, Yorkshire which holds all of the Library’s archives. Below, the services at each site are summarised:
St Pancras Catering Services
- Staff restaurant
- Staff Grab & Go
- Internal hospitality
- Events catering
- Conference Centre management
- Public Restaurant
- Public Café
- Last Word Café (Piazza)
- Espresso Bar (Euston Rd)
Boston Spa Catering Services
- Staff restaurant and Grab & Go
- Staff shop
- Internal hospitality
The Library was keen to modernise and extract greater commercial value from its existing catering spaces, implement new spaces and procure a catering solution that would partner and embrace the Library's 2020 vision.
To support the Library, Litmus undertook the following activities:
- A detailed competitor analysis that provided options/recommendations for new ways of thinking and delivery of alternative catering models
- Completed research on catering trends, innovations and user needs in order to deliver an options appraisal that would be used as the basis of the OJEU tender
- Supported the Library throughout the whole OJEU tender process, specifically in the design of appropriate specifications, supplier selection and evaluation
- Prepared performance monitoring criteria and conducted compliance auditing of the new contract delivery
The Library was keen to use the tender as an opportunity to diversify away from the usual industry contractors and encourage more SME’s to participate. The planning and procurement process took 18 months to complete which concluded with the appointment of 2 relatively new SME’s to the market. As a consequence, Litmus were awarded a 12-month extension to provide additional support with the integration of the new contract.
Going forward, we are confident that our involvement has given the Library a stronger financial model, improved quality of food and service and a harmonious contractor relationship that will allow both parties to flourish way beyond 2020.